What We Offer Our Customer Care Representatives

We understand that the satisfaction of our clients depends on the quality of our people, and our rigorous recruitment process ensures that we hire and retain only highly skilled and dedicated individuals.

Once hired, we will provide you with a comprehensive training program that allows you to work at the highest level of efficiency. We provide coaching based on sophisticated management systems and close supervision—our people are customer-trained, not script-trained.

We offer our people:

	•	Clear performance expectations
	•	Coaching based on individual results
	•	Performance-based pay initiatives
	•	Effort focused cultu
	•	Extensive cross-training and job development opportunities
	•	Day, evening and weekend positions
	•	Full-time/part-time/casual hours

The types of work we offer varies with each of our customer care centres. This is because each of our centres serves different clients with varying needs. For example, some clients require 24/7 phone support and others nine to five. Billing and collections requirements are unique to each client as well. Some centres may serve clients that require service support such as meter reading or gas emergency calls, while other centres may provide service support for furnace, water heaters or air conditioners. Therefore the shifts, the flexibility and ultimately the nature of the work we are able to offer you will be different in each of our centres.

We serve our clients in the following customer care centre locations across Canada:

Burnaby (Edmonds), British Columbia
Calgary, Alberta
Niagara (Thorold), Ontario
Toronto (Markham), Ontario
Fredericton, New Brunswick

Learn more and apply for careers in Customer Care.